Privacy Policy

This policy explains what personal data Wyns Casino collects, how it is used, and what rights you have in relation to your information.

Wyns Casino Privacy Policy

This Privacy Policy describes how Halcyon Bay Entertainment N.V., registered in Curaçao with offices in Willemstad, collects, processes, stores, and discloses personal data in connection with your use of wynspokies.com. By registering an account or using any service on the platform, you confirm that you have read and understood this policy.

Who Is the Data Controller

The data controller for all personal information collected through wynspokies.com is Halcyon Bay Entertainment N.V., the operator of Wyns Casino. Payment processing is handled by Silverlane Payments Ltd, located at Level 3, Tower Business Centre, Tower Street, Swatar, Malta, which acts as a data processor under a data processing agreement with Halcyon Bay Entertainment N.V. For data-related enquiries, contact [email protected].

What Data We Collect

Wyns Casino collects personal data through several channels, depending on how you interact with the platform.

During registration, we collect your full name, date of birth, residential address, email address, phone number (if provided), and chosen currency. This data is required to create and maintain your account.

For payment processing, we collect information necessary to initiate and verify transactions, including partial payment card details (processed securely through Silverlane Payments Ltd), e-wallet identifiers, and, for cryptocurrency transactions, the wallet address used. We do not store full card numbers on our servers.

As part of our know-your-customer obligations under Curaçao Gaming Control Board licence No. OGL/2024/9187, we may collect copies of identity documents such as passports or driving licences, proof of address documents, and, where required, source-of-funds documentation. These documents are held securely and accessed only by authorised staff during the verification process.

Technical data collected automatically includes your IP address, browser type and version, device type, operating system, session timestamps, pages visited, game history, and transaction logs. This data is used for security monitoring, fraud prevention, and improving the platform.

We process your personal data for the following purposes:

To provide and maintain your account and enable access to all platform features, on the legal basis of performing the contract between us. To verify your identity and comply with anti-money-laundering requirements imposed by the Curaçao Gaming Control Board, on the legal basis of legal obligation. To process deposits and withdrawals through Silverlane Payments Ltd and supported payment providers including Visa, Mastercard, Skrill, Neteller, MiFinity, and cryptocurrency networks, on the basis of contractual necessity. To prevent fraud, collusion, and money laundering, on the basis of legitimate interests. To send you promotional communications about bonuses and platform updates, where you have consented or where we have a legitimate basis to do so, with an opt-out available at any time.

Sharing with Third Parties

Your personal data may be shared with the following categories of recipients, strictly for the purposes described above:

Payment processors, primarily Silverlane Payments Ltd and the individual payment networks including Visa, Mastercard, Skrill, Neteller, and cryptocurrency blockchain networks, for transaction processing. Identity verification and KYC service providers, who assist with document checking in line with the CGCB licence requirements. Game software providers including Pragmatic Play, Evolution Gaming, Ezugi, Hacksaw Gaming, Nolimit City, and other studios in the Wyns catalogue, to the extent that technical integration requires the transmission of session data. Analytics and fraud-detection providers, who process aggregated or pseudonymised data to identify irregular activity. Regulatory bodies including the Curaçao Gaming Control Board, where disclosure is required under licence conditions or by legal obligation.

We do not sell your personal data to third parties for marketing purposes.

Data Retention

Your account data is retained for as long as your account remains active and for a period following account closure as required by our regulatory obligations under the Curaçao Gaming Control Board licence. Transaction records, KYC documents, and correspondence are typically retained for a minimum of five years after account closure to satisfy anti-money-laundering record-keeping requirements.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Your Rights

Depending on the laws applicable to your location, you may have the following rights in relation to your personal data:

The right to access a copy of the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request erasure of data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. The right to restrict processing in certain circumstances. The right to object to processing based on legitimate interests. The right to data portability, where processing is based on consent or contract and is carried out by automated means. The right to withdraw consent at any time where processing is consent-based, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, submit a written request to [email protected]. We will respond within the timeframe required by applicable law, and in any event within 30 days.

International Data Transfers

Because Halcyon Bay Entertainment N.V. is registered in Curaçao and Silverlane Payments Ltd is based in Malta, your personal data may be transferred and processed outside of your country of residence. Where such transfers occur, we implement appropriate safeguards as required by applicable data protection law.

Cookies and Analytics

Wyns Casino uses cookies and similar technologies on wynspokies.com. These include strictly necessary cookies required for the site to function, including session management and security tokens; functional cookies that remember your preferences such as language and currency; analytics cookies that help us understand how players navigate the site; and marketing cookies used to serve relevant promotional content.

You can control non-essential cookies through the cookie preference centre available on the site, or through your browser settings. Blocking certain cookies may affect the functionality of the platform.

Complaints

If you believe that your personal data has been processed in a manner that does not comply with applicable law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. You may also contact us first at [email protected] to give us the opportunity to address your concern directly.

Contact for Privacy Matters

All data protection enquiries, access requests, and erasure requests should be sent to [email protected] with the subject line Privacy Request. We aim to acknowledge all requests within 72 hours and to resolve them within 30 calendar days.