Wyns Casino Legal Information

This Legal Notice provides mandatory disclosure information about the operator of wynspokies.com and the legal framework within which Wyns Casino operates.

Operator Details

Wyns Casino is owned and operated by Halcyon Bay Entertainment N.V., a company registered in Curaçao with company number 152047, with principal offices located in Willemstad, Curaçao. Payment processing services are provided by Silverlane Payments Ltd, registered in Malta with company number C-98214, at the address Level 3, Tower Business Centre, Tower Street, Swatar, Malta.

All questions of a legal or regulatory nature may be directed to Halcyon Bay Entertainment N.V. at the contact address below.

Licence and Regulator

Wyns Casino operates under online gambling licence No. OGL/2024/9187 issued by the Curaçao Gaming Control Board. The Curaçao Gaming Control Board is the licensing authority responsible for overseeing Halcyon Bay Entertainment N.V.’s compliance with player protection standards, anti-money-laundering obligations, game integrity requirements, and responsible gaming provisions.

Licence No. OGL/2024/9187 can be verified through the Curaçao Gaming Control Board’s register. The licence applies to all gambling activities offered through wynspokies.com, including casino games, live dealer tables, and the integrated sportsbook.

Contact Details

General enquiries and player support: [email protected] Formal complaints: [email protected] (subject line: Formal Complaint) Privacy and data requests: [email protected] (subject line: Privacy Request)

Support is available 24 hours a day, seven days a week. There is no telephone contact number currently in operation.

Person Responsible for Site Content

The content published on wynspokies.com, including game descriptions, promotional terms, legal notices, and responsible gaming information, is the responsibility of Halcyon Bay Entertainment N.V. Requests for corrections or factual clarifications regarding site content may be submitted to [email protected].

Dispute Resolution

If you have a complaint about the service provided through wynspokies.com, the following process applies:

First, contact the Wyns support team through live chat or by emailing [email protected] with the subject line Formal Complaint. Please include your registered email address, a clear description of the issue, the date on which the issue occurred, and any supporting documentation such as transaction references or screenshots.

The team will acknowledge receipt of your formal complaint within 72 hours and aim to provide a full response within 14 calendar days. Complex matters may require additional time, in which case you will be notified of the expected resolution timeline.

If your complaint remains unresolved after the internal process has been completed, or if you are not satisfied with the outcome, you may escalate the matter to the Curaçao Gaming Control Board as the licensing authority for Halcyon Bay Entertainment N.V. The Board’s contact details are available on its official website.

Intellectual Property and Copyright

All content on wynspokies.com, including but not limited to text, images, graphics, logos, software, game interfaces, and design elements created by or for Halcyon Bay Entertainment N.V., is protected by copyright and intellectual property law. Unauthorised reproduction, distribution, modification, or commercial use of any such content is prohibited without prior written consent from Halcyon Bay Entertainment N.V.

Game content and associated trademarks displayed through the Wyns Casino platform remain the intellectual property of their respective developers. This includes titles and trademarks belonging to Pragmatic Play, Evolution Gaming, Ezugi, Hacksaw Gaming, Nolimit City, Betsoft Gaming, Playtech, NetEnt, Play’n GO, and all other software providers whose games appear in the catalogue. No licence to reproduce or use such content is granted to players or third parties by virtue of accessing the platform.

The Wyns Casino name, logo, and associated branding are trademarks of Halcyon Bay Entertainment N.V. and may not be used without written authorisation.

Disclaimer Regarding External Content

wynspokies.com may contain links to or references to third-party websites or services for informational purposes only. Halcyon Bay Entertainment N.V. does not control or endorse the content of any external site and accepts no responsibility for the accuracy, legality, or suitability of any information found on third-party pages. Accessing external sites from links on wynspokies.com is done at the player’s own risk.